We are committed to your satisfaction. If you are unhappy with your purchase you may return it within 30 days of when you placed the order. Returned items must be in original condition with tags and packaging. If you have any questions about your return, please call (309) 808-1241.

How to return your purchase:

1. Click here to fill out a return form.
2. After you submit the form, send the products back to CTB Direct at the address below using UPS or USPS. For added security, we recommend adding Tracking and/or insurance through either carrier. CTB Direct is not responsible for returns that are not delivered.
   

   CTB Direct
   3006 Gill St.
   Suite E
   Bloomington, IL  61704

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